1. Information We Collect
We collect information that is necessary to create your account, provide our services, improve the platform, and communicate with you.
Information You Provide
When you create an account or use Manager.Social, we may collect:
- Name
- Email address
- Phone number, if provided
- Company or organization name
- Login and account information
- Workspace information
- Billing information
- Communication preferences
- Information you provide when contacting support
Marketing and Account Data
Depending on the features you use, Manager.Social may process information related to:
- Websites and domains
- Keywords and rankings
- SEO audit results
- Social media accounts and performance
- Advertising campaigns
- Content and content briefs
- Marketing links and UTM parameters
- OneLink pages
- Campaign performance
- Reports and analytics
The information processed depends on the features and integrations you choose to use.
2. Information From Third-Party Integrations
Manager.Social allows you to connect third-party platforms and services, such as advertising, social media, analytics, search, CRM, and content-management platforms.
When you connect an account, we may receive information that the third-party platform makes available through its APIs and the permissions you authorize.
For example, connected platforms may provide information about:
- Campaigns
- Ads
- Keywords
- Social posts
- Engagement
- Website performance
- Conversions
- Traffic
- Account or page information
We use this information only as necessary to provide the Manager.Social features you have requested. Your use of third-party platforms remains subject to their own privacy policies and terms.
3. Website and Usage Information
When you visit our website or use Manager.Social, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Features used
- Date and time of access
- Referring pages
- Error and diagnostic information
We use this information to operate and secure our services, understand how users interact with the platform, troubleshoot issues, and improve the overall user experience.
4. Cookies and Similar Technologies
Manager.Social may use cookies and similar technologies to operate the website and improve our services.
Cookies may be used to:
- Keep you signed in
- Maintain account sessions
- Remember preferences
- Improve website performance
- Understand website usage
- Measure marketing activity
- Detect security issues
You can control cookies through your browser settings. Some essential cookies may be necessary for Manager.Social to function properly.
5. How We Use Your Information
We use the information we collect to:
- Create and manage your Manager.Social account
- Provide the features and services you request
- Connect and manage third-party integrations
- Process SEO and keyword data
- Manage social media and advertising campaigns
- Generate reports and analytics
- Provide customer support
- Process subscriptions and payments
- Improve our products and services
- Monitor system performance
- Detect and prevent fraud or unauthorized access
- Maintain platform security
- Send important account and service notifications
- Send promotional communications where permitted
We do not use your information for purposes unrelated to providing, securing, improving, or promoting our services unless permitted or required by law.
7. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the service, security measures may include:
- Encryption during transmission
- Secure data storage
- Access controls
- Authentication mechanisms
- Role-based permissions
- System monitoring
- Security logging
- Backup and recovery procedures
However, no internet-based service can guarantee complete security. We therefore cannot guarantee that information will always be completely protected from unauthorized access or security incidents.
8. Data Retention
We retain information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
We may retain certain information for longer where necessary to:
- Meet legal or regulatory requirements
- Resolve disputes
- Prevent fraud or abuse
- Maintain security
- Enforce agreements
- Maintain legitimate business records
When information is no longer required, we may delete, anonymize, or securely dispose of it.
9. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information
- Opt out of promotional communications
You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email.
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before completing certain requests.
10. Your Responsibility When Connecting Accounts
When you connect social media, advertising, analytics, CRM, CMS, or other third-party accounts to Manager.Social, you are responsible for ensuring that you have the necessary authorization to connect and use those accounts.
You should also regularly review:
- Connected integrations
- User permissions
- Workspace access
- Account credentials
- Published content
If you remove an integration, Manager.Social may no longer be able to access new information from that service, although information previously imported into the platform may remain subject to our retention practices.
11. Customer Data
Manager.Social may process information that customers upload or connect to the platform.
For example, customers may provide website data, campaign information, content, social media information, analytics data, or other business information.
Customers are responsible for ensuring that they have the appropriate rights and permissions to provide such information to Manager.Social and that their use of the platform complies with applicable privacy and data-protection laws.
Where applicable, additional data-processing terms may apply to business customers.
12. Children's Privacy
Manager.Social is designed primarily for businesses, professionals, agencies, and organizations.
Our services are not intended for children where prohibited by applicable law, and we do not knowingly collect personal information from children in such circumstances.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
If a change is material, we may provide additional notice where required by applicable law.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us.
For privacy-related requests, please use the subject line: “Privacy Request – Manager.Social”
Manager.Social is built to help businesses manage their marketing activities from one place. We aim to handle information responsibly, provide transparency around our data practices, and maintain appropriate safeguards for the information entrusted to us.