Agreement & eligibility.
These Terms of Service (“Terms”) form a binding contract between you (or the entity you represent) and Manager.Social Inc., a Delaware corporation (“we,” “us,” “Manager.Social”). They cover everything at manager.social, every subdomain, every API, and every mobile app we publish.
By creating an account, clicking “I agree,” or simply using the service, you confirm that:
- You're at least 16 years old (18 in jurisdictions that require it for contracts)
- You have authority to bind the organisation you're signing up for, if any
- You're not on a US, EU, or UN sanctions list, and you're not located in an embargoed region
- You'll comply with all laws that apply to your use of the platform
If you don't agree to any part of these Terms, don't use the service. It's that simple.
Your account.
You're responsible for everything that happens under your account — keep your credentials safe, enable two-factor authentication, and tell us immediately if you suspect a breach.
Workspace owners
If you create a workspace for an organisation, you represent that organisation. You can invite collaborators, set roles, and remove members. The organisation — not the individual — owns the workspace and its content.
Accuracy
The information you give us at signup (name, billing details, business address) must be accurate. Update it from Settings if anything changes; outdated billing info is a common reason invoices fail.
Subscriptions & billing.
Manager.Social is a paid SaaS. Pricing is published at /pricing and shown in the currency closest to your billing country.
Billing cycles
- Monthly plans renew on the same day of each month, charged in advance
- Annual plans renew on the anniversary date, charged in advance, at a discount
- Usage-based add-ons (extra seats, AI credits, storage) are billed monthly in arrears
Taxes
Prices exclude VAT, GST, sales tax, or equivalent — we calculate and add the right tax based on your billing address. Reverse-charge applies to EU B2B customers with a valid VAT ID.
Failed payments
We retry failed charges up to 3 times over 7 days, with email notice each time. After that, the account is downgraded to read-only and access to publishing/scheduling pauses until billing is resolved.
Price changes
We can change pricing for new billing cycles with at least 30 days' notice by email. The change takes effect on your next renewal — never mid-cycle. If you don't accept, cancel before renewal and you keep the old rate to the end of your current term.
Cancellation & refunds.
You can cancel from Settings → Billing at any time, no email required, no retention call.
What happens when you cancel
- Service continues to the end of the current billing period — you keep what you paid for
- Auto-renewal stops immediately
- You can export your data anytime up to 30 days after the period ends
- After 30 days, the account moves to scheduled deletion (see Privacy · retention)
Refund policy
- 14-day money-back on first-time annual subscriptions, no questions asked
- Pro-rata refunds where required by EU/UK consumer law
- SLA credits are issued automatically — see §09
- Other than the above, we don't refund partial periods on monthly plans
Acceptable use.
The product is powerful. With that comes a few hard limits — break these and we will suspend or terminate your account.
Send spam or unsolicited messages · scrape platforms in violation of their TOS · post illegal, defamatory, or harassing content · publish content that infringes others' IP · use the service for cryptocurrency-related schemes, MLM, or get-rich-quick offers · attempt to reverse-engineer, decompile, or resell the platform · run automated traffic that exceeds documented rate limits · misrepresent your identity or impersonate others.
Platform-specific compliance
When you connect Facebook, Instagram, LinkedIn, X, TikTok, YouTube, Pinterest, or any other third party, you must follow their terms in addition to ours. We pass through their rate limits and content policies. If a platform suspends your account because of how you used it, that's between you and them.
AI-generated content
Manager.Social offers AI assistance for drafting, editing, and analysis. You're responsible for what you publish — you must review AI output before posting, comply with platform AI-disclosure rules where they exist, and never use the AI to generate harmful, deceptive, or infringing content.
Your content & license.
You own everything you create or upload — posts, images, videos, drafts, dashboards, lists, reports. We claim no ownership.
Limited license to us
To run the product, you give us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, format, and display your content only as needed to provide the service. The license ends when you delete the content (subject to backup retention — see Privacy · retention).
What we don't do with your content
- Sell it
- License it to third parties
- Train shared AI models on it
- Use it for marketing without your written permission
Your warranty to us
You promise that your content doesn't infringe anyone else's rights and complies with applicable law. If a takedown notice (DMCA or equivalent) lands, we'll forward it to you and act per the procedure in our DMCA policy.
Our IP & trademarks.
The platform — code, design, UI, logos, brand, documentation, the way it all fits together — is owned by Manager.Social Inc. and protected by copyright, trademark, and trade secret law. You get a limited, revocable, non-transferable right to use it as long as you comply with these Terms.
“Manager.Social,” our logo, and our wordmark are trademarks. You may use them in factual reference (e.g. “we publish via Manager.Social”) but not in a way that implies endorsement or partnership without prior written permission.
Customer feedback, suggestions, and feature requests are welcome — but if you submit them, you agree we can use them without restriction or compensation.
Third-party integrations.
The platform connects to many external services — Meta, Google, LinkedIn, X, TikTok, Pinterest, Stripe, and others. Those services are run by third parties, and your use of them is also governed by their terms and privacy policies.
We make integrations available “as is.” If a platform changes its API, deprecates an endpoint, or revokes access — sometimes with no notice — we'll restore service as fast as possible, but we can't guarantee continuous availability of any specific third-party connection.
Uptime & service levels.
We target 99.9% monthly uptime across the core platform (publishing, dashboards, API). Excluded: scheduled maintenance announced 48h ahead, force majeure events, and third-party platform outages.
Service credits
If we miss the SLA in any calendar month, the workspace receives an automatic credit on the next invoice:
Credits are your sole and exclusive remedy for missed SLA — no refunds, no consequential damages. Live status is at status.manager.social.
Warranties & disclaimers.
We provide the service with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind — express or implied — including merchantability, fitness for a particular purpose, non-infringement, or that the service will be error-free, secure, or uninterrupted.
Some jurisdictions (notably the EU and UK) don't allow certain disclaimers. Where that's the case, your statutory consumer rights apply and aren't affected by this section.
Limitation of liability.
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility
- Each party's total cumulative liability is capped at the greater of: (a) the amount you paid us in the 12 months before the claim, or (b) USD 100
These caps don't apply to: (i) your payment obligations, (ii) breach of confidentiality, (iii) IP infringement, (iv) gross negligence or wilful misconduct, or (v) anything else that can't be limited by law (death, personal injury, fraud, etc.).
Indemnification.
You'll defend and indemnify Manager.Social against any third-party claim arising from: your content, your breach of these Terms, your violation of law, or your infringement of someone else's rights.
We'll defend and indemnify you against any third-party claim that the service itself (used as documented and unmodified) infringes a US, EU, or UK patent, copyright, or trademark — up to the liability cap above.
Claims must be notified promptly. The defending party controls the defence and any settlement; the other party cooperates as reasonably required.
Disputes & arbitration.
We prefer to resolve issues by talking. Email legal@manager.social with the details and we'll respond within 30 days.
If we can't agree
- US customers: binding arbitration with JAMS in Wilmington, Delaware, under US law. No class actions or class arbitrations.
- EU/UK/Swiss consumers: the courts of your country of residence have non-exclusive jurisdiction. EU consumers can also use the European Online Dispute Resolution platform.
- Everyone else: the state and federal courts located in Delaware have exclusive jurisdiction.
You can opt out of mandatory arbitration by emailing legal@manager.social within 30 days of first signup. Use the subject line “Arbitration opt-out” and include your account email. Disputes will then go to the Delaware courts.
Termination.
By you: cancel any time from Settings → Billing.
By us: we can suspend or terminate access if you breach these Terms (especially the Acceptable Use section), if your payment fails repeatedly, or if your use creates legal or security risk for the platform. We'll give notice and a reasonable cure period unless the breach is severe.
On termination, your right to use the service ends. Sections that should survive — IP, confidentiality, indemnity, liability, dispute resolution — will survive.
Changes to these terms.
We may update these Terms. For material changes (anything that affects your rights, fees, or obligations), we email every active customer at least 30 days before the change takes effect and bump the version number at the top of this page.
If you don't accept the new Terms, your remedy is to cancel before they take effect — your subscription will run to the end of the current period under the old Terms. Continued use after the effective date counts as acceptance.
Contact.
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