Terms & conditions.

1. Use of the Services

Manager.Social provides software and online tools that help users plan, manage, analyze, and report on digital marketing activities.

Depending on your credit balance and enabled features, the Services may allow you to:

• Audit and monitor websites;
• Research and track keywords;
• Manage social media activities;
• Manage PPC campaigns;
• Create and manage marketing content;
• Create and track links;
• Build OneLink pages;
• Monitor campaign performance;
• Create dashboards and reports;
• Connect supported third-party platforms;
• Collaborate with team members and clients.

Features may vary depending on your credit balance, account type, location, or product availability.

We may add, modify, improve, suspend, or discontinue features from time to time.

2. Eligibility and Account Registration

You must provide accurate and current information when creating your Manager.Social account.

You are responsible for:

• Maintaining accurate account information;
• Keeping your login credentials confidential;
• Maintaining the security of your account;
• Controlling access to your workspace;
• Ensuring that users invited to your workspace are authorized;
• Notifying us if you suspect unauthorized access.

You are responsible for all activities performed through your account unless those activities resulted from unauthorized access that was not caused by your failure to protect your credentials.

3. Business and Agency Accounts

Manager.Social may be used by businesses, agencies, marketing teams, consultants, and other organizations.

If you create or manage a workspace for an organization:

• You are responsible for ensuring that you have authority to do so.
• You are responsible for assigning appropriate user permissions.
• Your organization may be responsible for information uploaded or connected to the workspace.
• Workspace administrators may be able to manage users, integrations, reports, and other workspace settings.

You are responsible for ensuring that your team's use of Manager.Social complies with these Terms and applicable laws.

4. Credits and Paid Services

Manager.Social operates on a prepaid credit model. Certain features consume credits from your balance as you use them.

The features, usage limits, account limits, and other conditions associated with credit use may vary by credit pack and enabled features.

Before purchasing a credit pack, you will be provided with information about the applicable pack and pricing.

You agree to pay all applicable charges associated with your selected credit pack. Credit packs are one-time purchases; there is no recurring subscription or automatic renewal.

Unless otherwise stated, credit pack charges do not include applicable taxes, duties, or other government charges.

5. Billing and Payments

Payments are processed through third-party payment providers, including Razorpay.

By purchasing a credit pack, you authorize the applicable payment provider to process charges according to your selected pack.

You are responsible for providing accurate billing information and maintaining a valid payment method where required.

If a payment fails, we may:

• Notify you;
• Decline to add the corresponding credits to your balance;
• Restrict certain paid features;
• Suspend the account.

Credit pack purchases are generally non-refundable once credits have been added to your balance, and credits already consumed on feature use are not refundable. Any applicable refund rights will be governed by the refund terms communicated with your purchase or otherwise required by applicable law.

6. Free Trials and Promotional Offers

Manager.Social may offer free signup credits, promotional credit packs, discounts, or other special offers from time to time.

Unless otherwise stated:

• Promotional offers may be available only to eligible users.
• We may limit the number of times an offer can be used.
• Different offers may have different terms.
• We may modify or discontinue an offer where permitted by law.

If a free trial automatically converts into a paid credit pack purchase, the applicable conversion terms will be presented before or during signup.

7. Third-Party Integrations

Manager.Social may allow you to connect third-party services, including social media, advertising, analytics, search, CRM, CMS, and other platforms.

When you connect a third-party service, you authorize Manager.Social to access and process information made available through that connection for the purpose of providing the relevant functionality.

You are responsible for:

• Having appropriate authorization to connect the account;
• Complying with the third party's terms and policies;
• Maintaining appropriate permissions;
• Maintaining the security of your third-party accounts.

Manager.Social does not control third-party platforms and is not responsible for their availability, functionality, policies, data practices, or changes to their APIs.

If a third-party platform changes, restricts, or removes API access, certain Manager.Social features may stop working or become limited.

8. Your Content and Data

You retain ownership of content and information that you submit to Manager.Social, except for rights that you separately grant to us under these Terms.

Your content may include:

• Website information;
• Marketing content;
• Campaign information;
• Social media content;
• Images and videos;
• Keywords;
• Reports;
• Links;
• OneLink page content;
• Business information.

You grant Manager.Social a limited, non-exclusive right to host, store, process, reproduce, transmit, and display your content as necessary to provide, maintain, secure, and improve the Services.

You are responsible for ensuring that you have the necessary rights, permissions, and licenses for any content you upload, connect, publish, or otherwise use through Manager.Social.

9. Acceptable Use

You agree to use Manager.Social only for lawful purposes and in accordance with these Terms.

We may restrict or suspend access if we reasonably believe an account is being used in violation of these requirements.

10. SEO, Analytics and Marketing Data

Manager.Social provides marketing analysis, recommendations, reporting, and related tools.

SEO scores, keyword rankings, traffic information, PPC metrics, social media metrics, competitor information, recommendations, and other analytical results may depend on:

• Third-party data;
• Search engines;
• Advertising platforms;
• Social networks;
• APIs;
• Website changes;
• Market conditions;
• Data availability.

Accordingly, Manager.Social does not guarantee that marketing data will always be complete, accurate, current, or uninterrupted.

Marketing recommendations are provided as tools to assist your decision-making and should not be treated as guaranteed results.

11. AI-Assisted Features

Certain Manager.Social features may use artificial intelligence to assist with activities such as:

• Content creation;
• Content rewriting;
• SEO recommendations;
• Keyword analysis;
• Content briefs;
• Social media content;
• Marketing suggestions.

AI-generated content and recommendations may contain errors, omissions, or inaccuracies.

You are responsible for reviewing AI-generated output before publishing, distributing, or relying on it.

Manager.Social does not guarantee that AI-generated content will be:

• Accurate;
• Complete;
• Original;
• Error-free;
• Suitable for a particular purpose;
• Free from unintended similarities to other content.

12. Social Media Publishing

If you use Manager.Social to publish or schedule content to social media platforms, you are responsible for the content you publish and the account to which it is published.

You must ensure that your content complies with:

• Applicable laws;
• Advertising requirements;
• Intellectual-property rights;
• Privacy requirements;
• The rules and policies of the relevant social media platform.

Manager.Social cannot guarantee that a third-party social platform will accept, publish, display, or maintain content submitted through the Services.

13. PPC and Advertising Management

Manager.Social may provide tools for monitoring, managing, or optimizing advertising campaigns.

You remain responsible for:

• Campaign settings;
• Budgets;
• Bids;
• Targeting;
• Advertising content;
• Keywords;
• Landing pages;
• Compliance with advertising policies.

Automated rules or recommendations may perform actions based on the settings you configure.

You should review automated actions and campaign settings before enabling them.

Manager.Social does not guarantee advertising performance, conversions, traffic, revenue, or return on advertising spend.

14. Link Management and OneLink

Manager.Social may allow you to create short links, branded links, QR codes, UTM-tagged links, and OneLink pages.

You are responsible for the destinations and content associated with your links.

You must not use Manager.Social links or OneLink pages for:

• Fraudulent activities;
• Phishing;
• Malware;
• Deceptive practices;
• Illegal content;
• Content that violates these Terms.

We may disable links, pages, or accounts that violate our policies or create security or legal risks.

15. Intellectual Property

Manager.Social and its underlying technology are owned by or licensed to Manager.Social and are protected by applicable intellectual-property laws.

Except for the limited rights granted to you under these Terms, we retain all rights in:

• The Manager.Social platform;
• Software;
• Interface;
• Design;
• Features;
• Documentation;
• Logos;
• Trademarks;
• Branding;
• Proprietary technology.

You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Services except where expressly permitted by law or with our written permission.

16. Feedback

If you provide suggestions, ideas, comments, or feedback regarding Manager.Social, you grant us the right to use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.

Feedback may be used to improve or develop our products and services.

17. Service Availability

We aim to keep Manager.Social available and reliable, but we do not guarantee that the Services will always be:

• Available;
• Uninterrupted;
• Error-free;
• Secure;
• Compatible with every device or third-party platform.

Services may occasionally be unavailable because of:

• Maintenance;
• Upgrades;
• Infrastructure issues;
• Security incidents;
• Third-party outages;
• Internet or network problems;
• Events beyond our reasonable control.

We may perform scheduled or emergency maintenance when necessary.

18. Third-Party Services and Data

Manager.Social may rely on third-party providers, APIs, data sources, hosting providers, payment providers, analytics providers, and other technology partners.

We are not responsible for:

• Third-party service interruptions;
• Changes to third-party APIs;
• Third-party data accuracy;
• Third-party privacy practices;
• Third-party security incidents;
• Changes to third-party policies.

Your use of third-party services remains subject to their respective terms.

19. Privacy

Your use of Manager.Social is also governed by our Privacy Policy, which explains how we collect, use, process, store, and protect information.

Our Privacy Policy forms part of these Terms.

20. Confidentiality

We will use reasonable measures to protect confidential information provided to us in connection with your use of Manager.Social.

You are responsible for identifying information that should be treated as confidential and for using appropriate account and access controls.

Confidentiality obligations may also be governed by a separate agreement where applicable.

21. Suspension and Termination

You may stop using Manager.Social at any time.

We may suspend or terminate an account where reasonably necessary if:

• You materially violate these Terms;
• Your account creates a security risk;
• Your use violates applicable law;
• Your use creates a risk to other users or our systems;
• Required payment remains outstanding;
• We are required to do so by law;
• The Services are discontinued.

Where reasonably possible, we may provide notice before suspension or termination.

22. Effect of Termination

After termination, your right to access and use Manager.Social will end.

Subject to applicable law and our Privacy Policy, certain information may be retained for legitimate purposes such as:

• Legal compliance;
• Security;
• Fraud prevention;
• Dispute resolution;
• Accounting;
• Enforcement of agreements.

Where applicable, customers may request export or retrieval of their data before account termination, subject to the capabilities available with their credit pack.

23. Disclaimers

Manager.Social is provided on an “as available” and, to the extent permitted by law, “as is” basis.

We do not guarantee that:

• The Services will meet every business requirement;
• SEO rankings will improve;
• Website traffic will increase;
• Advertising performance will improve;
• Social engagement will increase;
• Content will generate specific results;
• Marketing campaigns will achieve a particular ROI;
• Data from third-party platforms will always be accurate or available.

Manager.Social provides tools and information to assist marketing activities. Actual business and marketing results depend on numerous factors outside our control.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Manager.Social and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services.

This may include loss of:

• Revenue;
• Profits;
• Business opportunities;
• Data;
• Goodwill;
• Advertising spend;
• Expected marketing results.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

25. Indemnification

To the extent permitted by applicable law, you agree to defend and indemnify Manager.Social and its affiliates, officers, employees, and service providers against claims, losses, damages, liabilities, and expenses arising from:

• Your misuse of the Services;
• Your violation of these Terms;
• Your violation of applicable law;
• Your content;
• Your infringement of third-party rights;
• Your unauthorized use of third-party accounts or services.

26. Changes to the Services

We may change, improve, add, or remove features from Manager.Social from time to time.

Where a change materially affects a paid service, we may provide reasonable notice where appropriate.

We are not required to maintain every feature indefinitely.

27. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Last Updated date.

If we make material changes, we may provide additional notice where appropriate.

Your continued use of Manager.Social after updated Terms become effective means that you accept the revised Terms, subject to applicable law.

28. Governing Law

These Terms will be governed by and interpreted according to the laws applicable to the legal entity operating Manager.Social, without regard to conflict-of-law principles.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts specified by the applicable governing-law provision.

29. Contact Us

If you have questions about these Terms or Manager.Social, please contact us:

Thanks for reading the whole thing. Genuinely.